Does not deliver on what they promise!!!

I was involved in a car accident and notified them as my insurer, I told them the nature of the accident and that they would claim from the person who hit me from the back. There was no communication from them regarding my claim until a week after my incident. I had to call them almost every 2 days for feedback of which they kept referring me to the next person who would put me on hold for 20min.<br> <br> I eventually got told my claim was being handled by Monadia who told me my claim was rejected because of wrong info on the sales call. I asked for the recording as I remember clearly telling the sales guy the info they say is missing. This is 3 weeks after my incident which is the time they give for the hired car which you pay for. They have failed to provide me with this recording after asking for it more than 3 times from Paula Baloyi.<br> <br> Budget has been the biggest headache I have ever come across in my life. After paying them for more than 4 years, they do not do anything to assist you as their client but are quick to get you out of their system and then go ahead debit you after you are not their client!!!