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Moletje M

1 reviews | Active since Oct 2016

09 Jun 2017, 20:46

Does Budget insurance train "brokers" or "*****s"?

<p>On I want to auto pedigree to buy a car. Their broker helped me to find an insurance that is reasonable whilst we were still waiting for bank validations. She told me that she told bigger insurance to call me and give me a "quote". A broker from budget insurance called shortly afterward to give me a "quote". Please note that I am a goat time buyer and I was unfami**** with half the processes and the terms used. During our long conversation, she asked me which bank approved you and I told her I am not yet approved we are still waiting for bank validations and she told me that wecan carry on because she sees that Have Nedbank has approved me. After signing up I went to auto pedigree to fetch the car and I was told that I was not yet approved, I told them that Hermann has approved and they told me that it actually declined, I told the sales man to call buget to tell them to stop the insurance and he just said he will sort it out. I left and I Tuesday budget called regarding payment, I told them the story and I went through cancelling departments and all. On redness I got the shock of my life when budget debuted my acc, so basically I insured a car that'll is sitting at auto pedigrees display because someone did not so their job properly or someone just wanted to get a sale unfree their name or because someone realised that I can be taken advantage of because I am a first time buyer. BUDGET INSURANCE I really wanted to use you but with the amount of carelessness I experienced on my first time I wonder if that is how your organisation work or is it legit?</p>

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Replies (3)
Budget Insurance
Budget Insurance's reply09 Jun 2017, 21:05
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours.

Kind Regards,

The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply12 Jun 2017, 15:34
Official

Update:

As discussed with our Customer Relation Specialist, we are still busy with the investigation, final feedback will be supp**** soonest.

Kind Regards,

The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply14 Jun 2017, 16:08
Official

Update:

As discussed with our Customer Relation Specialist who investigated your concerns. We cannot fault the decision regarding the sale of the policy, simply because the policy as well as the premium was agreed upon.

Having said that, we do believe that we could have assisted you differently when you have contacted us to cancel the policy, which we sincerely apologise for.

We have address this on an internal basis and the necessary action was also taken.

The agreement is that you will provide us with certain documentation in order for us to process the bank fees.

We are looking forward to hear from you.

Kind Regards,
The Budget Insurance Team.