lM
londanani M

1 reviews | Active since Jul 2014

24 Sept 2022, 09:46

DO NOT TAKE INSURANCE WITH BUDGET INSURANCE!!!!!!!!!DO NOT ITS SUICIDAL

Sometime 7 days back i wrote a complaint to helo peter about the claim process and there wa urgency in making sure that the claim is attended to but now its back to normal! Its almost a month now and there is no feedback. I advised the urgency of the claim to be resolved and i was assured that it will be attended to but hey there is always an excuse. The same woman i complained about Mellisa Mkhwa**** chooses when to reply to my emails the appointed guy for assessing the clail does the same this is after he stormed the offices of my suppliers without even making an appointment with them which it left a very bitter relationship between me and my suppliers as they found such conduct to be unprofessional and wrong in many ways as they had to stop everything and attend to whatever information he wanted. They made an excuse that they re waiting for OUTsurance( a very good insurance company) to send them my policy schedule and they dont know how long that takes i sent that document within 15 minutes which after that they never responded to my emails. I have been very patient but i cam assure you i am not going to continue working with budget insurance im definetly waiting for OUTsurance to quote me and move i cannot tolerate such nuisance ever again! I want my claim out on Monday 26th latest!

0
Replies (6)
Budget Insurance
Budget Insurance's reply24 Sept 2022, 09:48
Official
Hi Londanani,
   
That is concerning to hear, and we would like to apologize for the service and experience. 
   
Our team will be in contact with you to discuss your concerns.
   
Kind Regards, 
The Budget Insurance Team

lM
londanani M's update24 Sept 2022, 09:50
Reviewer Update
Hi ***of you always at speed to reply here. Told you last time to invest such energy in completing claims by clients! Im definetly not going to recommend such a lousy insurance to anyone
Budget Insurance
Budget Insurance's reply24 Sept 2022, 10:02
Official
Hi Londanani,

We are disappointed to hear this, please note that we have escalated your matter to the Senior Management.

They will be in contact with you on Monday during working hours.

Kind Regards,
The Budget Insurance Team
lM
londanani M's update24 Sept 2022, 10:03
Reviewer Update
And please stop calling me with no solutions. I am tired of your nuisance company! Gatvol
Budget Insurance
Budget Insurance's reply24 Sept 2022, 12:28
Official
Please be advised that the matter has been escalated and someone will be in contact with you.
lM
londanani M's update24 Sept 2022, 13:59
Reviewer Update
Your mellisa emailed me with a new story now further finding reasons to just delay nje! Useless