Do not take Budget vehicle service plan

Have been trying to get my vehicle approved for a service as i have a service plan with them and for 2 weeks now 1st the garage of choice never got required email. I then followed - never got a call back from the person supposedly handling my request. I followed up again and requested again. Keep getting the run around from them Zama promised 15 min feedback - Sam almost 17 hours later with me on the phone telling me he cannot answer me because he is now only looking at the request after me following up again