DO NOT INSURE WITH BUDGET... THEY ONLY COLLECT PREMIUMS!

Technology can make things easy, but NOT if you are insured with BUDGET. They want you to do everything via their app, but their app hardly ever works... The agent admitted to this!!! Trying to upload pictures of your vehicle only works for the first vehicle. Adding new items to be insured is a total nightmare... They give you a list of outstanding actions, but the app cannot process these actions. But, despite not being able to complete your application, your premium is deducted IMMEDIATELY... When you request a callback, it is a sales person (they phone almost immediately to make their commission target), but when you need help, you have to DRIVE to a different company (i.e. Glassfit) to help you. So, (1) their app does not work, (2) their call centre agents send you from pillar to post and (3) they rely on other companies to do the work. BUT, THEY CAN AND WILL TAKE YOUR MONTHLY PREMIUM IMMEDIATELY. Taking your money is the part they do well, really well... I have never dealt with such an *********** company... And, they are not cheap! If I do claim one day, Budget will reject my claim and I will have to show this complaint to the insurance ombudsman, since you cannot email documents to Budget... I am not doing anything further and assume my 3 vehicles, household content, boats, quad bikes, jewelery, etc. to be fully insured. I tried my best, I cannot do anything more...