DO NOT GET A VAPS POLICY WITH BUDGET

3 January 2023 - I lodged a claim to a tyre replacement. Got an email that it was successfully registered and then silence for 3 weeks. I tried calling not once, not twice, not thrice but FOUR TIMES over the course of a two weeks. Each time i held on the line for 30 minutes or MORE. The VAPS team do not answer. None of the call centre agents could put me through.

24 January - I eventually reached out to them on social and immediately got a call. The lady was so apologetic and when she tried to then transfer me to them...SURPRISE...she couldn't get hold of them either. She thought I was on hold but could hear her ask colleagues "is the line not working". Its laughable.

I then got another call back from a third person (surprise, surprise also not from the VAPs department) to assit but says she can't really assist because the VAPs claims assessor is not at work. I then asked "Has she not been at work for 3 weeks since Tiger wheel and tyre sent the quote?! and furthermore, do you not have more than one claims assesor in the VAPs department?

She said she will call me back....let me not hold my breathe...

Note: Multiple emails has been sent to their claims and vaps email addresses with no response. I guess those are not attended to either.