Dissapointed, dissatisfied and angry

My car was broken into on the 2nd of June 2019, i Phoned to lodge a claim on the 3rd of June 2019.

After a week of lodging a claim and sending them a message to want to make a follow up they respond on the 07 June 2019 to tell me that they are waiting for a premium that will be deducted on the 18 June.

My policy is active, i am driving around with a car that a has a plastic on the window, this car can be broken into anyday while they are playing hard to get and it is raining in CPT so the seats might get wet from the rain.

I am not sure what is the reason for waiting when my policy is active. My number is ********** 471.