DISRESPECTFUL SERVICE

I have been loyal customer no claims even dent and scratch claims for a while and my premiums are up to date no declined debits. Now, my first claim and I get treated with disrespect. Initially I called and was told will e attended following day. I received message to do self assessment. I did then found out that the claim was never registered. I have now been calling and asking for an outcome on a claim submission. initially was told it was declined, then they said wrong car, then someone will call me, then someone calls from a province I do not reside in saying my claim is approved and when the person noticed that we are not in same province said someone from my province will call me. it is now two weeks later and no feedback and still I have dents and scratches on my car.

I demanded someone come see me, to date no one has come out to see me or even arrange to see me. I keep getting text messages saying we have been trying to reach you without success please call back, when I do the line is kept on hold then drops. It is either my claim is accepted or rejected.

So disappointed. When they wanted my business they were able to reach me (even on weekends and they were telling me time I should expect a call and they called on time). All of a sudden I am unreachable to Budget.

I am expressed my dissatisfaction to the customer service agents all they did was sympathize and say we will attend to your issue (to date no calls, no messages (email text messages) saying we will fix or we are declining your claim. All I get is call back so we can put you on hold.

All this I believe is recorded. All my interactions with the consultants are on record as well as my profile details. All is recorded. I am extremely disappointed.