Dispute unresolved- Insurance company not taking accountability for damaging my car

<p>On the 14th of may 2016 my car broke down in Brits North west, I called my insurance company Budget Insurance and informed them. They sent a mechanic with a tow truck to check what was wrong with my car, of which they could not see. My car was towed to the storage area in Brits and was to be towed to Kia dealer in klerksdorp on Monday the 16th. Before the tow service could tow my car a checlikst was done. My car was delivered to a car dealer in klerksdorp. Two weeks later my car was fixed and I went to collect it. When i arrived at the dealer and was about to take my car I noticed it has a huge scratch on the right hand side from the front fander all the way pass the drivers door to the back passenger door to the top of the back fander. I asked at the car dealer and they told me they recieved it with the scratch the day it was towed in. I called my insurance and informed them that the tow service they sent scratched my car and I was asked to send an e-mail with the picture of the damage of which I did, and that was on the 4th Jun2016. My case was then escalated to damage technician at Fisrt group. Since June till September there was no responce from the technician until I sent a follow up e-mail and only then they asked me to send a checklist from the tow service and the one from the car dealer. I sent the checklist and again there was'nt a response. Early Oct I sent another followup e-mail but with no luck. I then decided to call budget, at which the day I made a call to budget I was put on hold for more than 2 hours being transfered from one department to the next until I demanded to speak with the manager only then i was put through to the lady who said she was a supervisor who then asked me to forwdard her the e-mail conversations about my complaint ,and I did. Following day somebody called me and my case was referred back to First group where I was asked to submitt the checklist again and after I did I was told that the checklist by the tow service, I signed and aknowledged that my car had scratches before it was told.I responded and explained to them that the scratch they talking about is a minor scratch on the left side of the car, there is nothing ticked on the right hand side and the technician decided not to respond. I made a follow up e-mail a week later asking thier final decision on the matter of which I was told to take the issue with my insurance. I sent several e-mails to dispute resolution department at budget and only recieved the automated e-mail aknowledging them recieving the e-mail and that someone will attend to it, but stil to date I am still driving a car with a scratch that was done by the tow service sent by my insurance and my insurance company is not taking accountability for the matter.</p>