Dismissive attitude and total disregard for clients

I phoned Budget Insurance today to request a different method of paying since I lost my job and obviously wont have funds on my account for them to run a debit. Spoke to first lady from call centre. She was so rude and dismissive. With an attitude, she told me to find another insurance company as there is no other method of payment but through debit only. Phoned again and spoke to Lungile and received the same kind of rudeness and attitude. I am still shocked. Who the heck hired these retards? I think Budget Insurance can do better. This is embarrassing for a big company like Budget Insurance. Clearly I will have problems in future with this kind of service. Very very disappointed.