1 reviews | Active since Jan 2018
Dishonest Budget No-Surance
I have moved to Budget because of dishonesty but it seems to me they are more dishonest. I gave them a call 3 days ago, to register a claim for my swimming pools sand-filter that has burst. After I think I have register the claim they told me that my pool is not specified and I was not paying for that. Then me and the consultant started arguing because as from my point of view I was not the one selling the policy and now where I was asked did you have a swimming pool or Borehole or what so ever. Now to buy time they should go back to the telephone recordings to verify that I was never asked if I have a swimming pool on my property to proceed with claim. I am the one the policy was sold to telephonically, I would recon that I would most surely know what was said and asked. Yesterday I looked thru my emails and found a confirmation letter that states that my swimming pool is covered. When I contacted Budget, they said what is written there black on white is not thru. Today I called again to find out what is going on because this is day 3 and no one is getting back to me (Poor service). The lady I spoke to were rude and said I should give them time to get the recordings it would take approximately 72 hours and then again started to argue with me and hang-up the phone in my ear. Budget I don’t want to threaten you guys with lawyers and newspapers and I don’t want to spread the word that Budget is Dishonest and has no Customer Service and ext. I only want to claim my Swimming Pools Filter and have good Customer Service. If this claim are not being processed and consultants can not treat me with respect you will not have the need to give me another reason.
Regards
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we confirm that we will forward you relevant recording about cover. We have also agreed that you will provide us with documentation pertaining to cover which we will investigate.
Thank you for discussing the matter with us.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we confirm that we will forward you relevant recording about cover. We have also agreed that you will provide us with documentation pertaining to cover which we will investigate.
Thank you for discussing the matter with us.
Kind Regards,
The Budget Insurance Team.
As discussed with our Customer Relation Specialist who had contacted you after your complaint was received, the claim was rejected based on no cover.
Since you were in dispute with our findings, we have obtained the sales recording and we confirm that this cover was offered to you, which you have declined.
We have offered to email the conversation to you, which are to big and we had to burn it on a disc and mail it to you.
Further with regards to your documents, you have informed us that you have documents confirming you enjoy cover. Since we could not confirm that you enjoy cover (as per our documents) you have agreed to mail the documents to us, which we have not received.
We request that you listen to the agreement of the sales call whereby you did not accept any other cover that was offered to you, specifically pertaining to the item you are claiming for.
We have also requested that you are contacted by the claims team to confirm delivery of the disc.
Trust you will find the above in order and invite you to contact our Customer Relation Specialist if you require further assistance
Kind Regards,
The Budget Insurance Team.
As discussed with our Customer Relation Specialist who had contacted you after your complaint was received, the claim was rejected based on no cover.
Since you were in dispute with our findings, we have obtained the sales recording and we confirm that this cover was offered to you, which you have declined.
We have offered to email the conversation to you, which are to big and we had to burn it on a disc and mail it to you.
Further with regards to your documents, you have informed us that you have documents confirming you enjoy cover. Since we could not confirm that you enjoy cover (as per our documents) you have agreed to mail the documents to us, which we have not received.
We request that you listen to the agreement of the sales call whereby you did not accept any other cover that was offered to you, specifically pertaining to the item you are claiming for.
We have also requested that you are contacted by the claims team to confirm delivery of the disc.
Trust you will find the above in order and invite you to contact our Customer Relation Specialist if you require further assistance
Kind Regards,
The Budget Insurance Team.
Update:
We have been in contact with you and have reached an agreement with you.
Final feedback will be supp**** to you telephonically.
Kind Regards,
The Budget Insurance Team.
Update:
We have been in contact with you and have reached an agreement with you.
Final feedback will be supp**** to you telephonically.
Kind Regards,
The Budget Insurance Team.
You are most welcome and we thank you for your feedback.
Kind Regards,
The Budget Insurance Team.
You are most welcome and we thank you for your feedback.
Kind Regards,
The Budget Insurance Team.