dishonest

From: Jurney Makins ********** Sent: Monday, 04 February 2019 13:47 PM To: 'JP Lotz' ********** Subject: Budget Insurance

Sent: Tuesday, 08 January 2019 14:28:27 To: Policy Services BudgetIns Subject: Policy: ********** 12

Good day

In January 2018 I contacted you in regards with insurance for my vehicle. The man I spoke to told me all about the packages available and told me that if I take the standard package there will be no payment for the 12th month. You pay the installments for 11 months and then the 12th is for free.

Well that did not happen, the installment of R1092.29 was deducted on 1 December 2018 and then again 31 December 2018.

This to me means that your employee was not being honest about the package or there was a mistake made for the 12th month

Can you please email me back in regards to this and explain what happened or should I be looking for insurance elsewhere?

Thank you JC Makins ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

16/01/2019 Good day JC Makins

Thank you for your mail regarding the Budget Payment Holiday.

This is to confirm that you do not have the Budget Payment Holiday on your policy.

Should you require any further assistance, please do not hesitate to contact us.

Regards

Yvonne Govender Customer Care Consultant - KZN Tel: ***Auto & General, 1 Montgomery Drive, Block A, Mount Edgecombe, Durban, 4300

Sent: Wednesday, 16 January 2019 07:39:28 To: Policy Services BudgetIns Subject: Policy: ********** 12

Hi

Can you please send me the recording of the conversation between me and the consultant who sold me the insurance?

Thank you

Jurney Makins

17/01/2019 Good day Miss Makins

Thank you for your email with regards to the sales conversation.

Kindly note we have requested the recording and this will be processed shortly.

Regards

Beverley Naicker Customer Care Consultant - Contact Centre

Budget Insurance Tel: *** Sent: Monday, 28 January 2019 10:09:01 To: Policy Services BudgetIns Subject: Policy: ********** 12

Good day

Any news on the recording?

Thank you

Jurney Makins

01/02/2019 Good Day Jurney Makins,

Thank you for your email regarding the recording.

I have followed up with Beverley and she did advise that she has posted the call recording to you on Tuesday the 29/01/2019 so you should receive that within a few days.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards Mueenud-Deen Rahmtoola Customer Care Consultant - Contact Centre Budget Insurance Tel: *** Please note that I am acting under supervision while working towards completing the competency requirements. I am however fully capable of assisting you.

04/02/2019

Still haven’t received anything from Budget