DISGUSTING SERVICE WITH CLAIMS PROCESS AND 3RD PARTY CLAIM

ABSOLUTELY DISGUSTING SERVICE. I have a 3rd party claim that has not yet been attended to. When calling the call center this morning i was advised documents were outstanding??? A week to advise this. Now i ask i had a co-worker who had a 3rd party claim with Budget, they did not have to send in all these documents, a form was sent and completed and submitted. WHY is the procedure different for me? Also why do i have to pick up the phone to find out what is happening with my claim. It has been a week and besides for calling the 3rd party to register the claim nobody has bothered to call again and resolve. This is my first claim of this nature with Budget and i can say i am DISGUSTED at the way i as the client am being dealt with, besides for being transferred to 5 different people when calling. This is not the only complaint i have about Budget, I discovered that when lodging the claim my vehicle was insured as another model? How is this possible when you take your car for inspection, how is this possible that i have had a windscreen replacement, all this and nobody bothered to pick up the fact that i had apparently insured the wrong car. I can actually go on about how disattisfied i am with Budget insurance and i can assure you as soon as possible i will be changing service providers, i would rather pay more and have the service i as the client deserve.