YM
Yanela M

1 reviews | Active since Nov 2011

03 Apr 2018, 11:48

Disgusting service, once again!

Once again, as I was leaving Budget insurance, I get an accident and I have to suffer the same disgusting service I was running away from! I am trying to locate a vehicle that was towed two days ago and Budget insurance cannot tell me where it is, even though it was towed by their service provider! I once again find myself the victim of unkept callback and update promises! I just want this claim to be finalized so I can just foetsek but knowing Budget, they will probably drag it out for another month or two! Budget insurance, the insurance of frustration!

0
Replies (4)
Budget Insurance
Budget Insurance's reply03 Apr 2018, 11:55
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

YM
Yanela M's update03 Apr 2018, 12:02
Reviewer Update
I will believe that when it happens, I just wish Budget insurance would stop making empty promises about calling me back, seriously it's past April fools and I am too frustrated for those pranks!
Budget Insurance
Budget Insurance's reply03 Apr 2018, 12:09
Official

Dear Mr Mputa

Our relevant management team is in the process of looking into the matter.

Contact will be made with you shortly.

Kind Regards

The Budget Team

YM
Yanela M's update03 Apr 2018, 12:29
Reviewer Update
I'm happy to report that, thanks to Hello Peter, I have finally been called back by Budget insurance with assurance that they will locate my vehicle.