Disgusting Service

The clutch on my car had to be replaced on the 09th Jan, I called budget to find out about taking my car in, I was told to take it to and RMI approved service center, I was told a list would be emailed to me (we are on the 20th, still waiting for the email!). So I found an RMI shop close to me and took my car in.

When I called Budget to load my claim I was told that I was supposed to have the repair shop call Budget and send pictures, this was NOT communicated to me on the call when I called to find out what to do.

I lodged a complaint, (CP-1-2***0) early last week (Nhlakanipho did the complaint) No one called back so when I called again I was told it was lodged in the wrong department, a new complaint would be lodged and escalated and someone would call me back.

I am STILL waiting!! This is absolutely ridiculous, I have been paying my premiums for almost a year now, I am appalled at how I have been treated!

I just want my claim paid out, I am a single mom.

You do not care about your customers,only the premiums you can get from them!