Disgusting Service

I am most disgusted with the service that i received from them they want to pay part claim and leave the rest out yet its one claim they have all these exclusions at the time of a claim but when they sell you the cover there is no mention of this when they take your money even before the debit date they don't have no problems i have in the last two weeks added a new car to my portfolio and the premium is higher than other companies but to keep everything under one roof we went with them and they can treat their clients with no care whatsoever is just wrong i will take this matter to the ombudsman and i'm cancelling my policies with them today