MZ
Mpumelelo Z

1 reviews | Active since Jul 2023

19 Jun 2025, 15:26

Disgusting service

Absolutely bad service They referred to a unprofessional panel beaters 1 They sent me a terrible tow truck scratched my vehicle 2.

The Renew it Durban panel beaters on 190 KE Masinga road did me dirty Stuck glue on my chasy bumper not aligned boot got a huge gaping My central locking doesn’t lock automatically Scratches on my vehicle absolutely pathetic Yet my premium and excess are high but yet I got such service. Consultants I’ve spoken with no feedback neither follow up…. Management absolutely nonchalant about my service and escalation.

I am stuck in KZN now I can’t drive the vehicle because underneath looked very uncomfortable and unsafe for to drive a long distance KZN to Bloemfontein absolutely not adequate. Till today I am waiting.

This panel beater claimed that the job was completed but I walked yesterday the car still on strip giving incomplete work but yet they said it was done I had to wait an additional 2 hours for them to finish till than to my surprise than the mess I encountered to the pathetic unprofessional work done to my car…

I am absolutely disgusted with the service I’ve received thank you budget for this

This is the second encounter with me being disservice by budget and this panel beater they even stole my usb and antenna the last time.

I am tired of being quiet protecting others at my expense to hell with them all.

I need budget to sort it cause my services ain’t for free and I pay for everything!

0
Replies (4)
Budget Insurance
Budget Insurance's reply19 Jun 2025, 15:28
Official
Good day 
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you. 
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible. 
Kind regards,
The Budget Team
MZ
Mpumelelo Z's update19 Jun 2025, 16:14
Reviewer Update
Escalated I am not at work second day now I must be making excuses for you budget to my manager whereas I was told my car would be ready for me…You took my vehicle to that place afterwards there was no evaluations according to the job progress and process..

On 6/6/2025 at 07:45 am budget insurance and euro europcar harassed telling me that the car was complete and demanded me to return the courtesy vehicle to my surprise yesterday when I arrived in KZN my car is still getting worked on hence again I must wait 2 hours for that unpleasant and unprofessional of a job…

Since yesterday I am waiting for feedback I am in such disbelief that I must beg and lose my morals in order to be heard….
MZ
Mpumelelo Z's update19 Jun 2025, 16:20
Reviewer Update
All the expenses of my travel would be paid by who?cause this inconvenience is not fair on me

I pay my premiums on time
Access was paid on time and early to be exact

And this is the service I get
************ mannerisms from your service team I am very disgusted and annoyed by budget
The tow person you sent me need to answer and give me reasons why my vehicle scratched and dented thanks…

My travelling expenses back to Bloem and back who is liable for that cause this is an inconvenience from your pool of service thanks I need a response today….
MZ
Mpumelelo Z's update19 Jun 2025, 17:22
Reviewer Update
Day 3 no resolution