Disgusting service

I reported a claim on the 15/01/15 for my building,a plumber was sent out, and then a leak detector sent in on the 02/02/15. I received no feedback from the time I registered the claim, until I called in to query the process. When I did call in, I was being given endless excuses and misinformed information. On the 06/02/15 when I called in again to query my claim, I requested to speak to a manager,Yorkra Martins(turns out she was not a manager, so there's a lie as well!) took my call, again telling me that she had no feedback for me on the claim but I should have peace of mind that I have insurance, yet was not willing to retrieve information and keep saying she didn't have a response on the claim. She promised to send me an email with her details, which never materialized. Today I spoke to Kashiefa Adams who informed that my claim was rejected, and she was not able to give me any solid reason for the rejection. She did however have no issues telling me how to speak and questioning my ethics. I CAN NOT BELIEVE BUDGET INSURANCE EMPLOYS PEOPLE LIKE KASHIEFA TO REPRESENT THEIR COMPANY. HER SERVICE IS BEYOND APPALLING AND HER ATTITUDE IS SHOCKING. WHY SHOULD I REMAIN YOUR CLIENT