Disgusted with the lack of Service from Budget. Please stay away from this company.

Good Afternoon

I trust that you are well

I have moved over from another Service provider & registered for a Scratch and Dent Policy with you guys on ID no ***

I have logged a claim last Monday on claim no *** for a SIDE SILL/PANEL that was dented due to incident as per the claim notes.

I have Received feedback from one of your consultants to advised that the claim has been rejected due to the fact that a Side Skirt/Beading has to be replaced. Due to the title of the claim, it clearly states Side Sill damage NOT SIDE SKIRT/BEADING. Now i fully understand that under the Policy Schedule Ts & Cs that I will not be Indemnified for Beadings ect but i will be Imdemnified for DENTS but your company is not honoring my claim when I claimed for a DENT and not a replacement of any parts. This is apparently because the incident has happened ''Collectively''??? Your Policy schedule and Terms and Conditions does not Stipulate ANYWHERE that because something has happened collectively my claim will be thrown out completely.

This claim was logged on Monday last week and on a number of occassions i havce stipulated that I am NOT claiming for the Side Skirt, I am claiming for the SIDE SILL/PANEL which is part of the body, i have also asked the consultant to note that the replace of the side skirt will be on my own account.

Your Policy schedule and Terms and Conditions does not Stipulate ANYWHERE that because something has happened collectively my claim will be thrown out completely.

I am completely disgusted and disappointed at the Service and Professionalism that i have received from Budget since the inception of this claim. From using my airtime, holding on the line for over 30 minutes, to requesting a rejecion letter in my inbox within the next few minutes but still have not received anything. I have been paying my debit order on time every month for the last 1 year but come to my first ever claim and I get rules to justify the rejection. Rules that are not in your Policy schedule.

I demand a full review on this rejected claim or I demand a full refund of all my debit order's i have paid for in the last year if Budget is going to be treating customers this way. What is the point of a SCRATCH and DENT when i can't get paid out for what I have signed up for. I will find another service provider to will treat their clientele with respect and honesty.