disastrous behaviour

This so called Insurance Company is a complete disaster. We had our house flooded on the Sep 2023 rains Damage in excess of 1 million Rand. Since then we did not receive a single Rand. There is not a single clerk who takes care of the matter. They say it is handed over to the dispute department for more than a year now. Even the letters of my attorney are ignored mostly. The ombudsman is informed and probably we will have to file a court case. So my advice .......steer clear of this "insurance" !