Disapponted

I am extremely disappointed with the service I have received from Budget Insurance, especially during my claim process.

My biggest issue is that my vehicle value was decreased without any notification, yet my monthly premium increased. This is unacceptable and feels misleading because I was paying under the impression that my vehicle was insured at the agreed value.

When I needed a tow truck, everything seemed fine and I was assured I would be assisted. However, the moment I had to deal with an actual claim, the experience became frustrating and unprofessional.

The turnaround times promised were not met, and I constantly had to follow up for responses that should have been given within the stated timeframes.

To make matters worse, the repair quotation provided includes parts that were not even damaged in the accident, which makes the repair costs seem inflated and unreasonable.

I also paid for the courtesy car option, but I was later informed that I will not be provided with a courtesy vehicle. Instead, I’m being offered a payout of only R3000, which is honestly a messily amount and completely defeats the purpose of paying for that cover in the first place.

At this point, I am over dealing with Budget Insurance. I feel ****** and misled.

I want my vehicle returned to me as soon as possible, along with the settlement amount they are offering, and I want to cancel my policy and cut ties with this company completely.

Budget Insurance has been a major disappointment, and I have learned a hard lesson through this experience.

I request urgent assistance and clear communication on:

1. When my vehicle will be released back to me 2. When the settlement amount will be paid out 3. Written confirmation of cancellation and closure of my policy