Disappointment in Budget Insurance's unprofessional handling of warrantee claim

In three days' time it will be a full month since my car went in for warrantee service at Audi Umhlanga. To the automotive manufacturer and my dismay, Budget Insurance has been mum, even after we submitted all the documents and photographic evidence they required to process the warrantee claim. I call them numerous times (***) almost on a daily basis, each call lasting in ridiculous waiting times (over 20mins per call - I have screenshot evidence), which has been eating frustratingly exorbitantly into my airtime. It is COB of yet another week and I am going my fourth weekend without a car. My daughter and I are born in May. We spent each of our birthdays negatively affected by this ongoing ordeal. I need a resolution and I certainly need my car back, especially with my contract honoured by Budget Insurance.