Disappointing service from Budget Insurance

I was in an accident 1 January 2024, called Budget insurance and arranged towing and car storage at the nearest Panel beaters where i was, this was quite swift. Submitted claim 2 January with all supporting info. Straightthrough appointed for assessment 04 January and they supposedly submitted the report to insurance 09 January 2024. Insurance called and claimed to have not received it then I followed up with Straight through only to find that they're not continuing with the assessment because apparently the Assessment is supposed to be done the insurance when a car is towed away. Called insurance and they finally arranged for an assessor to go where the car was. My claim was approved 12 January however they appointed a repairer who was not accredidated to fix my car (car still under warranty and this would void it). I went on the Suzuki website and found a list of approved repairers, sent a copy with repairers in Limpopo highlighted. A new repairer was appointed but they did not have a towing service. Another one was then appointed but there was a complaints on who would tow the car. All this information, i am finding when i call to get an update, they don't communicate effectively. I had ask for emails to be sent so that i know what is happening. I am currently on my 4th repairer, my car has been standing still since 1 January. I am really disappointed, this whole claims process has been more fustrating and traumatic than the accident i had. It seems like the insurance doesn't want to pay for the towing because it is "too" far from the nearest approved repairs but unfortunately people do not choose where they have accidents, the amount of fustration & inconvenience is just too much