DISAPPOINTING SERVICE

I would like to express my dissatisfaction and disappointment in budget insurance, after being claim free for 2 years I received an email on the 08 December 2025 informing me that I would receive a cash back bonus, payment within 48 hours, after a few days after the date I enquired an I was told my banking details was captured incorrectly, it was rectified an I was informed the payment runs for cash bonus payouts are on a Wednesday, more than a month later after each call I am told the same thing, I've lodged a complaint at the Consumer Protector but I have not heard from them to date.