Disappointing service

I lodged a claim two weeks ago for a washing machine that got damaged during the geyser burst in my home. I called the insurer to inform them of the incident. I got a call a few days later and was informed that an assessment company is going to come and fetch the machine to assess it. They came to fetch the machine, a few days later I was informed that the assessor found no fault on the machine and it is in a perfect working condition.

This is definitely not the case as I have tried to use the machine after the incident and not all the functions are working...it can wash but cannot rinse and dry. I was informed telephonically by an arrogant consultant that the claim has been rejected due to the outcome of the assessment. I also received communication via email informing of the rejection, I called back to find out when will the assessing company bring back my machine and no one could be able to let me know.

I have a small child that requires her clothes to be washed daily and there seems to be no sense of urgency to sort out my issue...I am disappointed and disgusted by the service I have received from Budget and will definitely never recommend this company to anyone else.