Disappointing Dispointment

I am so disappointed with budget to the core💔. We logged a claim with them last week and they are declining it ,for now I will say based on the wording of the report because that's how it sounds like. We drive a Dsg car and according to the policy the clutch kit is covered, now when we want to claim for it all of a sudden they cannot cover because of how the report is written it makes it look like the flywheel damage the clutch kit but that's not how it is. We phoned explaining the problem and when we spoke to them they understood and acknowledged the mistake but when they sent us to CLAIM DESPUTE DEPARTMENT they promised to phone which they never did nor phone the dealership to verify the statement but assumed thats how the report is and just sent another email declining the claim. Images where provided as proof of the damaged parts. And I need the car for my wife who was in an accident as she struggles with manual vehicle. And its very funny on how an auto train warranty will not cover a flywheel, as it falls under the gearbox and drive train. How do you then deal with that, they sent me documentation with links that don't work if you click on them and keep on repeating unverified statement which the dealership said and available on record that they are understanding the statement wrong but with the way I am explaining the mechanism to them they understand. Before we even took the car in we phoned to confirm if everything was covered and the confirmed it is covered, when they claim was in progress they declined because they also had incorrect information loaded for the car, fine we fixed that one and still confirmed parts are covered. Now when the dealership sends claim documents, now they are rejecting based on how the statement is written.. Yhooo now the car is by the dealership, stripped already🤷♂️. After they told me they will get back to me within 12 days with the disputed claim and today again they send me an email rejecting it based on the statement they haven't verified.