1 reviews | Active since Jul 2017
Disappointing
<p>I was quoted an insurance premium from budget. I later found out they captured my information incorrectly. After reviewing the phone calls it was found that the error was made by their sales representative and not by myself. They refused to give me the premium they originally quoted me on and wanted to raise my premium by R700! Completely unprofessional and *********.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we will appreciate the opportunity to investigate the matter, final feedback will be provided herein as soon as possible.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we will appreciate the opportunity to investigate the matter, final feedback will be provided herein as soon as possible.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we will appreciate the opportunity to investigate the matter, final feedback will be provided herein as soon as possible.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we will appreciate the opportunity to investigate the matter, final feedback will be provided herein as soon as possible.
Kind Regards,
The Budget Insurance Team.
Update:
After investigating your concerns we would like to respond as follows:
We confirm that the incorrect underwriting was recorded during the sale of the policy. The consultant involved was reprimanded and the necessary action was taken on an internal basis.
The policy was amended accordingly which had caused an increase in premium.
As discussed with our Customer Relation Specialist, the premium is connected to your specific risk. The premium that we have offered you is the correct premium and we sincerely apologise for not being able to offer you a better premium.
We thank you for your understanding herein and invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Kind Regards,
The Budget Insurance Team.
Update:
After investigating your concerns we would like to respond as follows:
We confirm that the incorrect underwriting was recorded during the sale of the policy. The consultant involved was reprimanded and the necessary action was taken on an internal basis.
The policy was amended accordingly which had caused an increase in premium.
As discussed with our Customer Relation Specialist, the premium is connected to your specific risk. The premium that we have offered you is the correct premium and we sincerely apologise for not being able to offer you a better premium.
We thank you for your understanding herein and invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Kind Regards,
The Budget Insurance Team.