Disappointing

I was involved in a car accident last year August where just the front end was damaged, my car was towed to Renew IT Randburg then later towed to Renew IT Greenstone. The car was repaired at Renew IT Greenstone and ready to be collected on the 19th September, I was happy with the repairs done however upon inspection I noticed my boot was not functional I raised this and I was advised that when it towed to Greenstone when they inspected the car upon arrival the boot wasn't opening. I immediately let Budget insurance know and I was advised that they will follow up with Renew IT since the boot was functional at Renew IT Randburg (which they have pictures) but miraculously it was no longer functional at Greenstone. Emails were sent between Renew IT Randburg and Greenstone and the First Help which was the towing company used but none wanted to take accountability. I called Budget several times following up and was given a complaint's reference number 252625 where I was advised someone will contact me. Eventually months later a guy named Richard called me on the 13th December and advised me that he was going to either organize a locksmith to come to my house to check the boot since it was December and workshops were closed that never happened, he promised to get this sorted 1st thing in January when workshops reopen that never happened as well. It's now 8 months driving around with a car that doesn't lock properly due to the boot which is a security risk when parked in public parking. This is truly disappointing and shocking customer service from Budget insurance that debits me monthly but fail dismally to resolve my issue.