Disappointed with the premium

I just lost R70 because you did not provide me with a competitive price, and I had to add and remove a car from my policy, on top of which I am now forced to switch all of my products to a new insurance company and go through another waiting period. This is in addition to the fact that I never received my cash back bonus. I suppose I can't blame anyone for the cashback, considering the terms and conditions are explicit... Nonetheless, I'm perplexed as to why there would be a R700 difference for the identical cover.