Disappointed New Customer - Poor service received to date

I got involved in a fender bender last week. I called Budget for a 3rd party claim. The consultant I spoke to, Nomfundo Ndimande, captured my claim and even provided the processor's name, the call was thereafter disconnected. I expected her to call back and she didn't. Instead I made two subsequent phone calls on the same day to Budget to try ensure that the claim was captured. I was informed by 2 different consultants that they can't do anything to finalize the claim because Nomfundo had it open on her side, but they will definitely relay the message that I had called back to her.

To date, Nomfundo has not contacted me. Instead I called again almost 3 times last week, and I was put through to Amahle in the Legal department. She assured me that my claim would be escalated to the claims department, for them to extract the recording and complete the particulars. In the interim, I must send them a list of documents and pictures of the damage (which I did the following morning). I've followed up twice with Amahle on the status of my claim including this morning on email, its only when I called this morning and spoke to a very helpful consultant Hloni, that Amahle advised that she has received my mails but is unable to open the link that contained pictures of the vehicle. My question is, albeit my numerous emails, which have been ignored by Amahle, had I not called, when would she have informed me that the links do not open on her side.

After re-capturing my claim today, I asked the consultant to please put me in touch with the claims manager. Thereafter, it was an entire hour of back and forths between the claims and legal department (I'm sure 10 times between each department) requesting to be directed to someone with a supervisory role until someone at Budget decided to hang up.

To date, I have spent over R500.00 on airtime calling Budget, which I will not be reimbursed for and honestly I am so disappointed. I initially thought my 3rd party claims process would be seemless seeing that I am also a Budget customer, but now I think I might consider moving to a different insurer.