Disappointed

I am so disappointed in the level of exipirience of their towing services department. I had mechanical breakdowm yesterday, I called and the lady that assisted me said her supervisor will call me back after 5 to 10 minutes. Waited an hour with no one calling back. I called again same thing hapenned and I waited another 30 more minutes. To find out when I called the 3rd time that there is no need for the manager to call. I am very disappointed in their service.