Disappointed customer

I am extremely disappointment with the service I have received from Budget. It is unacceptable to replace a client's amplifier without first verifying the technical specifications. I had intended to pay the excess fee for the appropriate item.

Despite my efforts to contact the complaints department, I have yet to receive any feedback. This issue has persisted for an extended period, and I have sent multiple emails detailing my concerns. I kindly request that you look into this matter.