DISAPPOINTED CUSTOMER

It is most disappointing that after taking out my policy with Budget Insurance the service level dropped. You leave a message for a call back nobody and I mean nobody calls you back. When I took out the policy the consultant advised me after four months call and we will re look at your policy and you could get a reduced installment , however that all seems to be a lie since once you sign up with them you just forgotten. Ever since I've had my policy I requested stickers that you put on your windscreen we now at the end of the year and I still haven't received them. I need to update my details my personal details have changed but there is a endless problem with their online system. I am so disappointed that now I feel like just a number and not valued so I will be looking for another insurance company where EXISTING CUSTOMERS MATTER NOT JUST NEW BUSINESS!