Disappointed by Budget Insurance

Claim ***/20. Have lodged a claim on 6/10/2020. I have to call and follow up even though I have requested budget to call me. I am disappointed that they have failed to return me to the position I was In prior to my claim ( the tenet of insurance). I have sent proof of ice build up and breakage of clips within the freezer and warping of door due to ice formation. I am a client of 20 years with no arrears to date. I'm disappointed with the callous nonchalant manner this claim is being addressed at my inconvenience over an essential appliance. It's terrible to endure every excuse not to pay rather than assistance in solving our claim since the freezer was working perfectly before the storm. We have never claimed for this freezer in these 20 years and appliances such as these last long. I have a fridge older than 20 years and it works perfectly.this is unprofessional and unbecoming. The website is also unable to update me. Tried 3 times already....dashboard unavailable.