disappointed and taken for a ride by Budget Insurance, bad customer care!!!!

I have been a client for 3 years with this company for house-hold cover. Never claimed and always paid my monthly premiums on time. My house got broken into early October. I reported the incident, got a police case number, submitted to Budget Insurance for my ****** goods.

I had to call them every week for an update. It took 2 weeks for their "investigator" from another company to come over and take photos of my house. Another 3 weeks went by I still had to call and follow up. They told me they waiting for the quotation of the items, that my watches where the ones taking longer. They promised to call me back and never did.

I called again a week later, this time I am told they are investigating and due to no force of entry its tricky to decide of the case ! ?

I got hold of the security video from my complex. I sent Budget a snapshot of the ******* forcing the main gate, in and out with bags full of some of the reported items, the car entering my gate and leaving. Assisting the investigator to speed up the process.

After calling for more update (as now I have follow up), last week I am told the claim is rejected due to no evidence of the items ******, and my policy is cancelled due to high risk !!! ??? This is another insurance looking for a way not to pay their clients.

I was promised a dispute process (still no contact form Budget on that) and that will continue to waste my time and frustrate me and my family with close to an empty house! Not to mention that my bank account is still being debited for the last two months since I claimed and "no longer a client". Why Budget why !