Disapointed by the service

I must say that i am disappointed with the way the service department has handle my claim, Its amazing how when these insurance companies sell you the policy they give you the confidence that if you take up their policy you will have hassle free claims, But in this case am not getting any joy with the progress for my claim. . i claimed for my service that i had already paid for as per discussion with a consultant company received all my documents and when ever i call to check the progress for the claim all the consultants advise that claim has been processed and due to pay out its over a month that i am still waiting and i don't understand what the hold up is when they say everything has been authorised