Despicable unsatisfactory service

Hi

So once again I have had very disappointing and unsatisfactory service from budget insurance. I have a claim which is unresolved from the 13th of October 2022 today is the 22 November 2022 and still I am not getting any joy from this department a simple request like speaking to a manager cannot even be fulfilled I get told they will call back but I wait in vein. I need my issue resolved today as it is totally unacceptable an unfair on me getting such despicable service.