Despicable service

There is obviously something very wrong with budget insurance, I submitted my ****** vehicle claim on the 10th on July 2019, 46 days, and no claim has been settled. Everytime I try to contact the claims department to speak to the person in charge, I am told there are no direct lines to anyone and that they will make a note on my profile.

Finally a claims assessor made it to my house a week and a half ago, he interrogated me under recording and then attempted to trick me into saying wrong addresses where the car was ******, its extremely *********. I WAS PROMISED THAT THIS WOULD BE SORTED OUT IN 3 TO 4 WORKING DAYS ITS GOING ON 7 DAYS SINCE!! This causing me not only loss of income but will also sully my name as a business owner who's sole income and delivery of services is dependent on this vehicle.