Deplorable Customer Service

<p>Dissatisfaction with Budget Insurance Company</p> <p>&nbsp;</p> <p>Please be advised that I have the Budget Monthly Extended Mechanical Breakdown Warranty ( Policy number TAN ********** ) and have tried since the 10 October 2016 to get pre-authorisation to have my vehicle repaired. To date I have been unsuccessful. I have communicated with Customer Care, Sales and even the Administrator departments telephonically and via email.</p> <p>&nbsp;</p> <p>I was told that I must purchase another plan because the plan sold to me was incorrect. After paying my instalments diligently, I fail to understand the problem as this product was taken out with the Consultant after I provided the necessary required information on the 25 June 2015.&nbsp;</p> <p>&nbsp;</p> <p>The current purchase date manufacturer expiry date at the time of taking out this policy was still effective and only expired on 07 September 2015.</p> <p>&nbsp;</p> <p>Please can anyone help me with this issue asI the vehicle is in " limp mode" and poses a risk to myself and fellow road users as the maximum speed it can be driven is below 40km. A vehicle is a tool for my job and I have reached my wit's end.</p> <p>&nbsp;</p> <p>As of&nbsp;the 18 May 2017&nbsp;the vehicle was at Kia service department. The service advisor contacted Budget to obtain authority to repair the vehicle and was told by a person called "Neo" that they were still trying to sort out the policy from last October and I should call them. Hereafter I contacted &nbsp;Budget &nbsp;Insurance Company and spoke to a consultant named "Aldred" . This was at 12.00. He stated that he would transfer me to the Claims department. At 12.37 eventually I spoke to consultant named "Richelle" and explained that I required authority to fix my vehicle. She said that she would have to transfer my call to see if I could obtain authorisation. From 12.38 to&nbsp;13.00, I listened to the automated menu. I eventually ran out of airtime and the call cut.</p> <p>&nbsp;</p> <p>I have now had to drive my vehicle home in peak hour traffic as I can't afford to pay for the repairs myself.&nbsp;Having taken out this policy i initially never anticipated having to be in this predicament, being referred from one department to the other and still no feedback...let alone having the stress of driving an unreliable vehicle. The fear of breaking down on the side of the road unbearable in the current environment of crime.</p> <p>&nbsp;</p> <p>Resorting to Social Media is my way of informing prospective clients of the experience and for them to be cautious when dealing with this company.</p> <p>&nbsp;</p>