Deplorable Customer Service

Good day, I had a minor accident on the freeway on Friday the 3rd of November.Following this, I logged a claim the following day (2017/11/06) with Budget and I was advised that I take in for assessment the following week on Saturday the 11th, which I did, I was then promised to be called for feedback regarding my assessment on Monday the 13th, this did not happen in fact, I have been calling them for feedback on my claim through out the duration of the week and I eventually got some direction only today, Saturday 18th. I am rather aggrieved by this, as when ever I called, I was promised feedback on a certain day, and I never got it. I take this as a clear disregard of a paying customer who is in distress because of not having a vehicle, I wonder if budget takes any consideration of the medical history of their clients before increasing their stress levels through this type of frustration, I wonder if they ever consider the health ramifications of such increased stress levels as a result of their poor service in a such times?? Budget clearly could not be bothered about the customer, so I would like to warn anyone who is considering joining Budget Insurance, "You join them at your own peril"!