AM
Arthur M
1 reviews | Active since Aug 2016
06 Oct 2020, 10:59
Denied access to information of the claim
You rejected my claim due to theory of saying my car was at 109 speed whereas the driver said he was within the speed limit. From yesterday I have been calling the whole day and even today this morning I called a lady called Nokwanda Dladla she then transfered me to the same uselless investigator Jaun Botes, guys please the rejection letter you sent to me doesnt specify where I should obtain my car assessment report and reconstructive scence report. It only talks about disputeresolution I want those documents ASAP so that i can move foward with the matter. You cannot reject my claim and not have those documents ready to be sent to me. what are you waiting for? I need that information please
Helpful (0)
Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
06 Oct 2020, 11:16Hi Arthur,
We would like to apologise for the service you have received.
We have escalated your matter to our Internal Dispute team to investigate, they will contact you to advise of the process.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
We have escalated your matter to our Internal Dispute team to investigate, they will contact you to advise of the process.
Kind Regards,
The Budget Team
Budget Insurance's reply06 Oct 2020, 11:16
Official
Hi Arthur,
We would like to apologise for the service you have received.
We have escalated your matter to our Internal Dispute team to investigate, they will contact you to advise of the process.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
We have escalated your matter to our Internal Dispute team to investigate, they will contact you to advise of the process.
Kind Regards,
The Budget Team
AM
Arthur M's updateReviewer Update
07 Oct 2020, 08:12Another drama from you. I fetched my car from your service provider on monday, yesterday when i inspect my car there is lot of parts missing on the car ( 1. Front Intercooler 2. Raditator cooler left 3. Discharge Pipes that connect to intercooler 4. Right side mirror cover and 5. right side skirt)
AM
Arthur M's update07 Oct 2020, 08:12
Reviewer Update
Another drama from you. I fetched my car from your service provider on monday, yesterday when i inspect my car there is lot of parts missing on the car ( 1. Front Intercooler 2. Raditator cooler left 3. Discharge Pipes that connect to intercooler 4. Right side mirror cover and 5. right side skirt)