delays and not confident anymore with budget

I got into a car accident on the 29th of june monday afternoon, I reported to the insurance immediately the next day they took all information, I provided them with every document they requested, my left mirror of the car is out and the back is damaged due to being bumped by another vichecle that ran away. Up until today budget insurance hasn't got back to me I have to keep calling them everyday to be told some1 will call me bck. Do you understand im a woman and driving this car without a mirror is hard and anything can happen at this point. I could bump into another car or I can be hit AGAIN, I cant depend on the rear view mirror only for my left side. Please help me