Delaying claims

On 20 Jan 2016 I submitted a claim for goods which were ****** and provided a case number to Budget insurance. They requested an A1 & A2 statement which I've been trying to get from the police station for the last 3 weeks. The investigating officer who is handling my case is never available and I've been to the station on several occasions with no luck. The 1 officer at the station said that it is the insurance company's duty to get the statements from them and I should not be the 1 running around for these statements. This is unacceptable and a waste of my time! I cant go to the station every other day and call them all the time. I've informed Nawaal from telesure that it is now beyond my control but still this company shows no empathy. I am in need of the equipment which was ****** and this claim process is taking unnecessary long!