jA
jose A
1 reviews | Active since May 2015
31 May 2021, 14:53
Delayed service to no feedback.
Hi
I submitted a claim last year sometime towards the end of the year for my bumper to be repaired, I have to postpone the repairs due to the car having to be attended to mechanical issues. I have resubmitted the claim more than 3 months back again only for the front bumper and waited only to be called to ask me about the proof of the previous quote on repairs I have submitted. Again now my car has damage to the left area and I have been quoted above 15k from repair shops that are heavily inflating prices. I'm unhappy with the waiting time that takes more than 3 months I'm not willing to wait that long again as I have been waiting 6 months. I would like to have my car fixed as I use it to go to work. Can I please get this sorted ASAP as I have been patient and I have been paying every month even whiles my time has been wasted.
Helpful (0)
Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
31 May 2021, 15:05Hi Jose,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply31 May 2021, 15:05
Official
Hi Jose,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you to discuss your concerns.
Kind Regards,
The Budget Team
jA
jose A's updateReviewer Update
07 Jun 2021, 07:17Hi I
Have sent the quote as requested .
Please contact me once asap with an update
Have sent the quote as requested .
Please contact me once asap with an update
jA
jose A's update07 Jun 2021, 07:17
Reviewer Update
Hi I
Have sent the quote as requested .
Please contact me once asap with an update
Have sent the quote as requested .
Please contact me once asap with an update
jA
jose A's updateReviewer Update
08 Jun 2021, 07:28Hi Budget
I have allocated the quote from the repairer.
I have this response from you:
Good Day Mr Allison We tried contacting you with no success. The claims are as follows: Claim 1 was Initially for the left back fenderOld damages noted:Left front fenderLeft Front doorlower left doorfront bumperThe assessor spoke to you and he was advised its actually for the complete left and the quote was updated then.The claim was settled in cash and the LR door was included as well. Claim 2 was for the front bumper and declined as proof of repair was required and requested as the damages are the same as on claim 1. Claim 3 now, is for the following:Left Front doorLeft Rear doorleft sillleft back fenderThe claim was quoted by our Assessing department and came out to more than double the cover limit and was also declined.We require proof of repairs also as the left front door is included on the claim as well as a cheaper quote.
My response:
The images have been sent to you with proof of the damages to the area.
The quote includes the areas that the repairer will be covering this is for paint matching across the area, I'm not a painter, but he explained to me that the area won't match if he does not do the blending of the left and polish it. This makes sense as I do not want my car to look different colors. He has quoted me R6000 to do these repairs. In which I will pay him the R1000.The Previous company has overcharged me in excess of R15000 for less work.
I have allocated the quote from the repairer.
I have this response from you:
Good Day Mr Allison We tried contacting you with no success. The claims are as follows: Claim 1 was Initially for the left back fenderOld damages noted:Left front fenderLeft Front doorlower left doorfront bumperThe assessor spoke to you and he was advised its actually for the complete left and the quote was updated then.The claim was settled in cash and the LR door was included as well. Claim 2 was for the front bumper and declined as proof of repair was required and requested as the damages are the same as on claim 1. Claim 3 now, is for the following:Left Front doorLeft Rear doorleft sillleft back fenderThe claim was quoted by our Assessing department and came out to more than double the cover limit and was also declined.We require proof of repairs also as the left front door is included on the claim as well as a cheaper quote.
My response:
The images have been sent to you with proof of the damages to the area.
The quote includes the areas that the repairer will be covering this is for paint matching across the area, I'm not a painter, but he explained to me that the area won't match if he does not do the blending of the left and polish it. This makes sense as I do not want my car to look different colors. He has quoted me R6000 to do these repairs. In which I will pay him the R1000.The Previous company has overcharged me in excess of R15000 for less work.
jA
jose A's update08 Jun 2021, 07:28
Reviewer Update
Hi Budget
I have allocated the quote from the repairer.
I have this response from you:
Good Day Mr Allison We tried contacting you with no success. The claims are as follows: Claim 1 was Initially for the left back fenderOld damages noted:Left front fenderLeft Front doorlower left doorfront bumperThe assessor spoke to you and he was advised its actually for the complete left and the quote was updated then.The claim was settled in cash and the LR door was included as well. Claim 2 was for the front bumper and declined as proof of repair was required and requested as the damages are the same as on claim 1. Claim 3 now, is for the following:Left Front doorLeft Rear doorleft sillleft back fenderThe claim was quoted by our Assessing department and came out to more than double the cover limit and was also declined.We require proof of repairs also as the left front door is included on the claim as well as a cheaper quote.
My response:
The images have been sent to you with proof of the damages to the area.
The quote includes the areas that the repairer will be covering this is for paint matching across the area, I'm not a painter, but he explained to me that the area won't match if he does not do the blending of the left and polish it. This makes sense as I do not want my car to look different colors. He has quoted me R6000 to do these repairs. In which I will pay him the R1000.The Previous company has overcharged me in excess of R15000 for less work.
I have allocated the quote from the repairer.
I have this response from you:
Good Day Mr Allison We tried contacting you with no success. The claims are as follows: Claim 1 was Initially for the left back fenderOld damages noted:Left front fenderLeft Front doorlower left doorfront bumperThe assessor spoke to you and he was advised its actually for the complete left and the quote was updated then.The claim was settled in cash and the LR door was included as well. Claim 2 was for the front bumper and declined as proof of repair was required and requested as the damages are the same as on claim 1. Claim 3 now, is for the following:Left Front doorLeft Rear doorleft sillleft back fenderThe claim was quoted by our Assessing department and came out to more than double the cover limit and was also declined.We require proof of repairs also as the left front door is included on the claim as well as a cheaper quote.
My response:
The images have been sent to you with proof of the damages to the area.
The quote includes the areas that the repairer will be covering this is for paint matching across the area, I'm not a painter, but he explained to me that the area won't match if he does not do the blending of the left and polish it. This makes sense as I do not want my car to look different colors. He has quoted me R6000 to do these repairs. In which I will pay him the R1000.The Previous company has overcharged me in excess of R15000 for less work.
jA
jose A's updateReviewer Update
09 Jun 2021, 08:41Hi Why is no one sending me any update I have been trying to get hold of u guys.
This is terrible service really.
This is terrible service really.
jA
jose A's update09 Jun 2021, 08:41
Reviewer Update
Hi Why is no one sending me any update I have been trying to get hold of u guys.
This is terrible service really.
This is terrible service really.