Delayed Service
<p> On the 8th of May 2016 I was in a car accident with my family. A new car that I have only had for 5 months. This is the inconvenience and the disappointment that I have had experience since then:</p> <p> </p> <p>1) No follow up or Feedback from Budget Insurance since then. Not 1 phone call. I have called in everyday since the accident. Cause I have no transport to work. </p> <p>2) When I finally get to speak to an Assessor, I’m only told about the vehicle being written off and the retail value being paid out. No other options given to me.</p> <p>3) The retail value and the replacement value of this vehicle is so different. The value of my vehicle the Renault Sandero 2015 model low mileage is far more valuable currently.</p> <p>Claim nr: ***/1</p> <p>Disappointed in the delayed service I got from Budget Insurance. </p> <p> </p> <p> </p>
We are truly sorry to hear about the accident and hope that you and your family are doing well now.
With regards to the claim; we do note that it has been finalised and settled on 16 May 2016 and that the finance house was paid on 17 May 2016
We agree that the mileage is low; thus the reason an amount of R5735 was added to the retail value of the vehicle upon the settlement of the claim
We will most certainly address the Service related issues that you mentioned in terms of the lack of feedback as this is certainly unacceptable.
Kind Regards
The Budget Team
We are truly sorry to hear about the accident and hope that you and your family are doing well now.
With regards to the claim; we do note that it has been finalised and settled on 16 May 2016 and that the finance house was paid on 17 May 2016
We agree that the mileage is low; thus the reason an amount of R5735 was added to the retail value of the vehicle upon the settlement of the claim
We will most certainly address the Service related issues that you mentioned in terms of the lack of feedback as this is certainly unacceptable.
Kind Regards
The Budget Team