1 reviews | Active since Jun 2018
Declines payout of a written off claim
Budget Declined Claim unfairly
Budget has disappointed me by declining my claim after they have written off my car and i have never missed premiums. Funny enough the money to repair my car is the same as the one i have insured it for (the market value), how convenient. I have logged a complaint of dissatisfaction of the outcome and they have said , the courtesy car i have will stay with me until its resolved. Today they have sent me an sms requesting me to bring back the courtesy car tomorrow. After being loyal to them all this time.
Tried emailing them asking about it and doing follow up on the dispute of my claim but have not been rep**** to or called back until now. I said to them if they are not paying the claim they should return my premiums back, they also refusing that.
We acknowledge receipt of your complaint.
Kindly be advised that a Customer Relation Specialist will contact you during business hours to address your concerns.
Kind regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that a Customer Relation Specialist will contact you during business hours to address your concerns.
Kind regards
The Budget Team
Dear Ms Mabongo
We note that your matter is receiving the necessary attention from our Internal Dispute Department and that contact was made with you after 16h00 yesterday.
We further note that your car hire has been extended to the 15th of June 2018; whilst your claim is being reviewed.
Trust you will find the above in order.
Kind Regards
The Budget Team
Dear Ms Mabongo
We note that your matter is receiving the necessary attention from our Internal Dispute Department and that contact was made with you after 16h00 yesterday.
We further note that your car hire has been extended to the 15th of June 2018; whilst your claim is being reviewed.
Trust you will find the above in order.
Kind Regards
The Budget Team