Declined claim

Yesterday, I received a WhatsApp message from the facility where my car is stored, informing me that I would be responsible for storage fees after the 10th and that my insurance wouldn’t cover it. Meanwhile, I’m in an ongoing dispute with Budget, who promised to respond in 15 days. Amidst this, with no clarity on who’s responsible for storage fees, I question why it’s so difficult to provide the policy schedule and the conversation record regarding the insurance terms. How can I trust delayed information? The storage facility is now offering me R15000 for my car. Is Budget deliberately denying claims to buy back cars cheaply? This is unacceptable, and I’ll escalate it to the ombudsman. Rejecting my claim because another person drove my car is absurd, and now I even question the credibility of documents I’ve requested. What assurance do I have that they weren’t manipulated to favor your agenda?

It’s really tiring and time consuming having to come here every time simply because Budget Insurance does not care about its customers. Or the importance of treating customers fairly. On top of everything that is going on, which has not been resolved by the way. I still haven’t been refunded funds that were debited from my account when Budget made it clear that we have parted ways.

Again this month, my account was debited when my query has not even been resolved, and you people have a nerve to tell me you will only be able to reverse it after 14 days. I do not have 14 days, I need that money reversed immediately, you have no business debiting my account when my car is a write off.