********* claim assessment

During the huge storm in Durban recently, my kitchen cupboards ans stove got damaged. The cupboard shelves got so wet that they started falling off. The stove trips the power whenever you switch it on so it is basically unusable. Budget sent their assessors last week Wednesday to assess the damage. We showed them the damage, they took pictures, showed them how the stove trips the power. A week later (24 October 2017) i call to inquire about my claim as it has been a week and haven't heard a word form them. To my amazement the claim has been rejected as apparently the assessors found no damage to my property and the stove is working fine!! I have never experienced such *********ness from a company in my life. The report is the complete opposite of what the assessors said when they came for the assessment.