Debiting on incorrect dates and incorrect amounts

am extremely dissatisfied with how this institution operates.

The agreement I entered into was very clear: a monthly premium of R1,940.60, to be debited from my bank account on the 20th of each month. This agreement was not optional or flexible, yet it has been disregarded.

In December 2025, my account was debited on the 15th instead of the agreed 20th. This was completely unacceptable and caused significant frustration, as it was done without my consent or prior communication.

To make matters worse, today, 20 January 2026, my account was debited an amount of R2,346.10. I have not been informed of any changes to my premium, nor have I received any explanation for this increase.

I had believed this to be one of the best insurance companies, but these actions have proven otherwise. Debiting incorrect amounts on incorrect dates is unprofessional and erodes trust. At this point, I am seriously considering seeking an alternative insurance provider that operates transparently and honors its agreements.