1 reviews | Active since Mar 2011
Debited for non-existent policy
I took out tyre insurance with Budget on 28th July. I got the welcome email with a summary of cover. The email stated that I would be receiving my welcome pack shortly. That never came, however, my account was debited end of August. I went online, input my ID number to try and getting policy details. The system could not find any policy with my name. I called budget on September 3rd, spoke to Patience who asked that I email her the documents I received. She also could not find any policy related to me. Promised to look into the matter and get back to me. To date no feedback has been received and despite not finding a policy linked to me, budget has once again debited my account. I want this debit order stopped
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Budget Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Budget Team
Although you have failed to locate the policy, I see you have managed to send a non-payment letter today after I reversed the payment.
In resolving your mess, please make sure that my clear credit record is not affected by this issue.
Although you have failed to locate the policy, I see you have managed to send a non-payment letter today after I reversed the payment.
In resolving your mess, please make sure that my clear credit record is not affected by this issue.
We are sorry for the service.
We have escalated your matter to the relevant team to assist, they will be in contact with you.
Kind Regards,
The Budget Team
We are sorry for the service.
We have escalated your matter to the relevant team to assist, they will be in contact with you.
Kind Regards,
The Budget Team